How to Lodge a Formal Complaint

1. Make complaint to the regulated entity

• Submit your complaint in writing/email to the regulated entity
• If you experience a problem with a service or product you purchased, you are entitled to lodge a complaint to the company for resolve.
• This gives the regulated entity the opportunity to address and resolve your issue(s).
• Each entity regulated by the FSC is required to have a procedure to deal with complaints.

2. Get formal response from the regulated entity

• If you are dissatisfied with entity’s response or are unable to resolve – request a formal response from the entity, in writing or email, and document all respective persons, channels or timelines of communication with the company.

3. Lodge a formal complaint to FSC

• Use the online complaints form to provide all necessary information and supporting documentation for review.
• Examples include but are not limited to invoices, contracts, receipts, letters or emails etc.

The FSC will review and the complaint for investigation and provide a decision on the matter upon completion.

Tips for making an effective complaint

• Gather all necessary information and supporting documents for review. Examples include but are not limited to invoices, contracts, receipts, letters or emails etc.
• Document the entire timeline of communication with the entity, respective persons, and channels of communication.

Notes:

• If the FSC considers that your matter falls within the jurisdiction of another government organization, regulator or agency, in Belize or elsewhere, we may forward your information to that entity. 

• The information you have provided will be treated confidentially and will not be disclosed, except as required by law or as necessary for investigating your complaint.